In the conditions of increasing competition in the banking market, improving the level of customer service plays a crucial role in maintaining customer trust. The private joint-stock bank “Trustbank” regularly conducts monitoring activities to ensure the provision of prompt and professional banking services using the “Secret Client” method.
On November 18 and December 10-11 of this year, a seminar on the results of this study was held for employees of the “Samarkand”, “Termez” and “Karshi” banking services offices of JSCB “Trustbank”. At this event, conducted via video conference, the Department for Coordinating Bank Branch Activities presented analytical information on the positive changes achieved in improving service quality and areas that require attention.
Additionally, the assessment questionnaire of each employee was analyzed, and appropriate instructions were given to those who had made mistakes and shown shortcomings in this regard.
