The Private Joint-Stock Bank “Trustbank” has created a continuous assessment system using the Secret Client method based on approved customer service quality standards.
On September 15 this year, based on the results of a study conducted by an external marketing company, assessing the quality of customer service using the "Secret Client" method, a video conference was organized for employees of all branches of the bank, taking into account the current pandemic, with the participation of representatives of the Department for Coordination of the Bank's Branches and the Training Center.
During the videoconference, Oybek Dusmukhamedov, Director of the Department for Coordination of the Bank's Branches, analyzed the mistakes and shortcomings made by the branch specialists in the process of servicing clients, and gave appropriate instructions and instructions to further improve the service conditions.