Provision of services to clients on the basis of approved standards of the employees of the Operational Department and banking services offices of the private joint stock bank “Trustbank” are regularly studied by the method of “Mystery Shopper”.
Recently, a practical seminar dedicated to the results of studying and assessing the quality of customer service through the method of “Mystery Shopper” was organized for the employees of the Operational Department of the bank and banking services offices “Tashkent”.
At the seminar, the responsible persons of the Department for Coordination of Banking Services Offices of PJSB "Trustbank" and external marketing company presented analytical data on the results of this research.
Besides, an interview on the basis of evaluation questionnaire of each employee was conducted and necessary recommendations on further improvement of customer service quality were given.
At the end of the seminar all the questions of the bank's employees were answered.
