Discussions on further improving service quality were held at the “Darkhan”, “Tashkent”, “Termez” and “Karshi” banking service offices

As is known, amendments to Regulation № 3030, “On minimum requirements for the activities of commercial banks in their dealings with consumers of banking services”, came into force on January 30 of this year. The private joint-stock bank “Trustbank” operates in accordance with the requirements of this Regulation and is implementing a number of necessary measures in this regard. Recently, a meeting was held at the “Darkhan”, “Tashkent”, “Termez” and “Karshi” banking service offices of PJSB “Trustbank”. The focus was on issues such as further enhancing the quality of customer service and adhering to professional ethics. Furthermore, the meeting critically reviewed errors and shortcomings identified through the “Mystery Shopper” method. In this context, reports from the responsible officials of the relevant structural divisions of the PJSB “Trustbank” Head Office were heard. Additionally, all employees of the banking service offices were given relevant instructions, assignments, and clarifications.