In the private joint-stock bank "Trustbank" system, regular monitoring of customer service by employees is conducted based on established standards using the "Mystery client" method.
Recently, another seminar was organized for employees of the "Darxon," "Yakkasaroy" and "Bektemir" banking service offices to discuss the results of this study. Responsible employees from the Department for Coordinating the Activities of Banking Subdivisions of PJSB "Trustbank" and representatives of an external marketing company provided practical explanations.
Specifically, based on the results of the control measures conducted using the "Mystery client" method, analytical data were presented on compliance with established customer service standards in banking service offices, their subordinate banking service centers, currency exchange points, as well as by employees working at the reception desk. Additionally, attention was paid to aspects requiring further improvement in this area, and necessary instructions were given.
Source:
не указано
/
Views:
544
