In order to improve the quality of banking services provided to clients in PJSB "Trustbank" and the level of satisfaction of the population and business with banking activities and professional skills of employees, an external marketing company conducts an assessment using the "Secret Client" method.
From October 10 to November 9 this year, videoconferences were organized for the employees of the Operations Department and all branches of the bank based on the results of a study conducted by an external marketing company with the participation of the Director of the Department for Coordination of the Activities of Branches and the head of the external marketing company.
During the video conference, Oybek Dustmukhamedov, Director of the Department for Coordination of Branches' Activities, and Shukhrat Zokirov, Head of an external marketing company, analyzed the mistakes and shortcomings of employees in the process of servicing clients, their professionalism and efficiency, the level of etiquette in relations with citizens and bank customers, and appropriate instructions were given.
The use of the "Secret Client" method in the bank and constant quality control of services provided by branches are an important basis for their effective work.