The main development directions in 2018 according to the Business Plan for 2018 (approved by the Council of the Bank of November 30, 2017)
The implementation of the adopted strategy of action on the five priority areas of development of the Republic of Uzbekistan, the implementation of reforms that meet modern requirements, the opening of a free conversion of the national currency, and the establishment of free economic and industrial zones have necessitated new tasks and priorities in the work of the Private Joint Stock Bank "Trustbank".
In the conditions of economic liberalization and transformation of the banking business to a client-oriented model, the retail direction is actively developing, within the framework of which active development of the infrastructure with the expansion of the network of mini-banks, money transfer points and exchange points is planned in 2018. In 2018, special attention will be paid to the development of the branch network, improving the efficiency of existing branches and opening new ones in the most optimal locations.
The introduction of a qualitatively new system of handling complaints from individuals and legal entities, the effective operation of hotlines, the conduct of personal receptions of individuals and legal entities, the organization of the Virtual Receptionist Chairman of the Board are the result of the consistent and effective implementation of the idea "Human interests are above all".
2018 in Uzbekistan is declared the Year of support of active entrepreneurship, innovative ideas and technologies. The Bank plans to carry out a phased improvement of business processes based on the automation and development of information technologies, the introduction of promising ideas, the development of new products and services for its customers.
In 2018 a new impetus will be given to the work carried out by the bank to support entrepreneurship, to finance projects implemented in the framework of state programs for the social and economic development of the territories. In this connection, the issue of forming a resource base, attracting funds from foreign credit lines acquires special significance for the bank. To increase the resource potential, the bank will conduct constant work on establishing cooperation with foreign and international financial institutions, in the sphere of international currency operations.